Current payment methods for all orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal.
Shipping cost varies depending on your location and shipping options. Standard insured shipping usually range from $4.95 - $9.95.
Yes, we ship to most countries worldwide.
Please allow 3-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location.
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us at https://stuffcandy.com/pages/contact-us within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
We ship your orders from various international warehouses (US, UK, Canada, and China). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
STUFF:CANDY has a 90 day refund policy for all orders. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. We will do the best we can to meet your expectation!
No problem. Kindly contact us at https://stuffcandy.com/pages/contact-us immediately and we will come back to you within 24 hours.
Due to the festive season in February, some of our warehouses sitting in China will have a downtime of approximately 9 days. Post offices and customs will be operating at 10% capacity during this time and this might lead to delays in fulfilling your orders.
We are trying our best to minimise the delay as much as possible to reduce the inconvenience caused. We understand how frustrating it could be as a customer like you.
We would appreciate your support on this matter. Thank you again for shopping with us. We wish you the very best, and we thank you for your patronage.
If you need any help, please contact our customer service team.